Our most important assets are our customers, and that’s why we place a lot of importance on the quality of our customer support specialists. They help customers to have a better understanding of our products and help them decide if our solutions fit with their problems.
Job Description
Our customer support specialists answer all of the questions that our potential customers have and assist our existing customers. They must:
Analyze existing customers’ complaints and provide necessary solutions
Develop creative strategies with customers for their needs
Identify recurring customer issues and notify the responsible team
Provide excellent customer service and technical support via email, chat, and phone
Track, follow up on, and resolve customer problems
Prepare reports about general customer inquiries, responses, and feedback
Qualifications
Customer support specialists interact with people, so they must be good communicators. Our customer support specialists must have:
At least three years of support experience
At least one year of industry experience
Excellent communication, presentation, and listening skills
Good organizational skills
General knowledge of Microsoft Office programs
A problem-solver personality
Strong attention to detail
Apply
Apply for the position of customer support specialist at Bookyourdata.com to become part of a great team that works on a game-changing product.
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